First State Bank - Online Access Agreement and Disclosure
December 1, 2005
Table of Contents
- Security and protecting your account
- Your responsibility
- Online Access
- Access ID
- Your Password
- Online Banking E-mail Communications
- Service Availability
- Fees and Charges
- Posting of Transfers
- Disclosure of Account Information and Transfers
- Periodic Statements
- Change in Terms
- General Provisions
- Electronic Fund Transfer Provision for Consumers
- Errors or Questions
- Our Liability
- Your Liability
First State Bank - Online Access Agreement
This Online Banking Agreement and Disclosure (“Agreement”) discusses how you can use Online Banking (“Service”) to obtain information about your accounts, to transfer funds between your accounts, and to request certain other bank services. It also contains the terms and conditions governing the Service. This Agreement is a contract, which establishes the rules, which cover your electronic access to your accounts at First State Bank ("Bank") through the First State Bank Internet ("System”).
When you access any of your accounts for the first time through the use of one or more of the services described below, you thereby indicate your consent to be bound by the terms and conditions of this Agreement. Please read and review it carefully. First Sate Bank recommends you print this agreement for your records. If you have any questions, or do not understand any terms of this agreement, please contact the bank prior to your use of the services.
The terms and conditions of the deposit agreements and disclosures for each of your First State Bank accounts as well as your other agreements with First State Bank, such as loans, continue to apply notwithstanding anything to the contrary in this Agreement.
Users of First State Bank Internet should always check the agreement for revision date to ensure they have reviewed the most recent version of this agreement. First State Bank may modify our terms and conditions for use of this site at any time. Modifications will be summarized at the beginning of the document.
This Agreement is also subject to applicable federal laws and the laws of the State of Nebraska (except to the extent this Agreement can and does vary such rules or laws). If any provision of this Agreement is found to be unenforceable according to its terms, all remaining provisions will continue in full force and effect. The headings in this Agreement are for convenience or reference only and will not govern the interpretation of the provisions. Any waiver (express or implied) by either party of any default or breach of this Agreement must be in writing and shall not constitute a waiver of any other or subsequent default or breach. You may not assign this Agreement. This Agreement is binding upon your heirs and First State Bank’s successors and assigns. Certain of the obligations of the parties pursuant to this Agreement that by their nature would continue beyond the termination, cancellation or expiration of this Agreement shall survive termination, cancellation or expiration of this Agreement. This Agreement, together with the Enrollment Form and Fee Schedule, constitutes the entire agreement between you and First State Bank with respect to the subject matter hereof and there are no understandings or agreements relative hereto which are not fully expressed herein.
As used in this Agreement, the following words have the meanings given below.
- "We," "our," "us," and "Bank" refer to First State Bank, the depository institution that holds one or more accounts accessed by the Service.
- "You" and "your" refer to the accountholder authorized by First State Bank to use the System under this Agreement and anyone else authorized by that accountholder to exercise control over the accountholder’s funds through the System.
- “Consumer” is used to refer to a natural person who owns an Eligible Account with respect to which an Online Financial Service is requested primarily for personal, family or household purposes.
- “Business” is used to refer to anyone other than a consumer who owns an Eligible Account with respect to which an Online Financial Service is requested.
- "Account" or "accounts" means your accounts at First State Bank.
- “Authorized representative” is used to refer to a person with authority of any kind with respect to an Eligible Account or an Online Financial Transaction.
- "Electronic funds transfers" means ATM withdrawals, preauthorized transactions, point of sale transactions, and transfers to and from your First State Bank accounts using the System.
- "The System Services" means the services provided pursuant to this Agreement.
- "Business day" – Unless otherwise defined by this Agreement or in an Exhibit, a Business Day is any day that Bank is operating and open for business. Saturdays, Sundays and selected federal holidays shall not be considered Business Days. You shall contact Bank to inquire if a given Federal Holiday is determined by Bank to be a Business Day. All transactions, deposits, instructions and entries received by Bank on a day, which is not a Business Day, will be treated as if received on the next Business Day.
- WAIVER OF REQUIREMENT FOR TWO SIGNATURES. Principles recognize that any requirement of verifying two signatures on checks, if such requirement exists, does not apply to electronic or telephone transfers, and release Bank from liability when making such transfers or payments. This means that any person who is authorized to act as a signer on your account shall be authorized by you to individually make electronic or telephonic transfers, including online bill payments for your account, even though that person’s authority to transfer or withdraw funds from your account by some other means (i.e. by check) must be exercised jointly with one or more other persons.
Security and Protecting Your Account
First State Bank is strongly committed to protecting the security and confidentiality of our customer account information. First State Bank uses state-of-the-art technology in the ongoing development of its Online Banking Service to ensure this security. We use several different methods to protect your account information:
- You can only access Online Banking with certain browsers that have a high security standard.
- You must have a valid Access I.D. and Passcode to sign in.
- Only one passcode per Access I.D. is allowed.
- If no action is taken for 15 minutes, you will be automatically logged off Online Banking.
- Not to give out your identifying information such as your PC Passcode to any other person. The Bank may rely on your Access ID to identify you when providing banking services to you.
- Never to leave your account information displayed in an area accessible by others.
- Never to leave your PC unattended while using Online Banking.
- To always exit the System by clicking on "Home/Exit/Log Off" in the upper left portion of the screen after using Online Banking.
- To notify First State Bank at 877-493-5905 or 308-493-5905 immediately if you suspect that your Access I.D. or Passcode has become known to any unauthorized person.
— You understand the importance of your role in preventing misuse of your accounts through the System and you agree to promptly examine your paper statement for each of your First State Bank accounts as soon as you receive it. You agree to protect the confidentiality of your account and account number, and your personal identification information, such as your driver’s license number and social security number. You understand that personal identification information by itself, or together with information related to your account, may allow unauthorized access to your account. Your passcode and access ID are intended to provide security against unauthorized entry and access to your accounts. Data transferred via the System is encrypted in an effort to provide transmission security and the System utilizes identification technology to verify that the sender and receiver of the System transmissions can be appropriately identified by each other. Notwithstanding our efforts to insure that the System is secure, you acknowledge that the Internet is inherently insecure and that all data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others. We cannot and do not warrant that all data transfers utilizing the Bank System, or e-mail transmitted to and from us, will not be monitored or read by others. Do not notify us via E-Mail of lost or stolen user ID’s, passcodes, or debit or ATM cards. Do not send transfer or payment requests via E-mail.
- ONLINE ACCESS
Registration--First State Bank account customers can register in person at any bank location or online, by selecting the "Accept" button at the end of this Agreement, indicating your acceptance to these terms and conditions. To register online, you must provide the following:
- One of your First State Bank account numbers (Checking, Savings, Loan or CD)
Access ID—You will be prompted to select an Access I.D. during your first online session through our online registration process. Your Access I.D. and Passcode identify and authenticate you to First State Bank when you use Online Banking. Access I.D. numbers may only be obtained by customers who have existing accounts with First State Bank.
Your Passcode — For security purposes, you are required to change your password upon your initial login to First State Bank Internet. First State Bank requires for your protection that your password be alpha/numeric and at least seven characters in length. You determine what access ID and passcode you will use and the identity of your passcode is not communicated to us. You agree that we are authorized to act on instructions received under your passcode. You accept responsibility for the confidentiality and security of your passcode and agree to change your passcode regularly. Upon three unsuccessful attempts to use your passcode, your access to the System will be revoked. To re-establish your authorization to use the System, you must contact us to have your passcode reset or to obtain a new temporary passcode.
We recommend that you create a passcode using the following guidelines:
- Utilize both upper and lower case alpha and numeric characters, at least one alpha and one numberic, for purposes of security
- Your password should not be associated with any commonly known personal identification, such as social security numbers, address, date of birth, names of children, and should be memorized rather than written down.
You can change your Passcode online at any time by selecting the Change Passcode option on our “Change Passcode” button. If necessary, passwords can also be reset by calling Online Banking Customer Service at 877-493-5905 or 308-493-5905. However, any passcode changed over the telephone will be "temporary" only, require an online reset at first use, and expire 30 days after issuance.
- ONLINE BANKING E-MAIL COMMUNICATIONS
In general, communications sent over the public Internet are not necessarily secure. Therefore, we will not send, and we strongly suggest that you do not send, any confidential account information. We will not respond to account information related questions sent via Internet e-mail. You agree that we may take a reasonable time to act on any e-mail.
Correspondence that requires expeditious handling -- for example, if you need to report an unauthorized transaction from one of your accounts, or if you need to stop payment on a check you have issued, should be made by calling the Bank (The toll-free number for customer service for your local institution is available by going to the “Contact Us” button).
Unless you have instructed us otherwise, you agree that First State Bank may send you electronic messages about other products or services we offer. You also agree that we may respond to any electronic message that you send us by electronic mail, such as responding to any claim of unauthorized electronic funds transfer. Any electronic message sent to you by the Bank shall be considered as if it were sent by U.S. Mail, postage prepaid, and shall be considered received within three days of the date sent by the Bank, regardless of whether you sign on to the Service within that time frame.
- SERVICE AVAILABILITY
Online Banking with First State Bank is available 365 days a year, 24 hours a day. However, at certain times, some or all of the Services may not be available due to system maintenance or reasons beyond Bank’s control. Bank specifically does not warrant that the Services will be available at all times. During these times when Services are not available, you may use a bank ATM or the bank physical location (assuming you have applied for and been accepted to utilize such ATM and services).
- Fees and Charges
- There are no monthly or transaction fees for accessing First State Bank Internet through this System.
- Fees separately disclosed to you in connection with your Eligible Account(s) will continue to apply when using the System.
- You are also responsible for Internet service fees you incur in connection with your use of the System.
- Posting of Transfers
Transfers initiated through the System before 4:00 p.m. (Central Standard Time) on a business day are posted to your account the same day. Transfers completed after 4:00 p.m. (Central Standard Time) on a business day, Saturday, Sunday or banking holiday, will be posted on the next business day. The System identifies transfers based upon the login ID of the user who made the electronic transfer. You agree to communicate with any other persons with authorized access to your accounts concerning any transfers or bill payments from your accounts in order to avoid overdrafts.
- Overdrafts (Order of Payments, Transfers, and other Withdrawals)
If your account has insufficient funds to perform all electronic fund transfers you have requested for a given business day, then:
- Electronic funds transfers involving currency disbursements, like ATM withdrawals, will have priority;
- Electronic fund transfers initiated through the System that would result in an overdraft of your account may, at our discretion, be cancelled;
- In the event the electronic fund transfers initiated through the System that would result in an overdraft of your account are not cancelled, overdraft charges may be assessed pursuant to the terms of the deposit agreement for that account.
Limits on Amounts and Frequency of System Transactions — The number of transfers from Bank accounts and the amounts, which may be transferred, are limited pursuant to the terms of the applicable deposit agreement and disclosure for those accounts. If a hold has been placed on deposits made to an account from which you wish to transfer funds, you cannot transfer the portion of the funds held until the hold expires.
- General Provisions
You understand information about your accounts or the transfers you make may automatically be disclosed to others. For example, tax laws require disclosure to the government of the amount of interest you earn, and some transactions, such as large currency and foreign transactions, must be reported to the government. We may also provide information about your accounts to persons or companies we believe would use the information for reasonable purposes, such as when a prospective creditor seeks to verify information you may have given in a credit application or a merchant calls to verify a check you have written. In addition, we routinely inform credit bureaus when accounts are closed because they were not handled properly. We may also seek information about you from others, such as the credit bureau, in connection with the opening or maintaining of your account or in connection with approving your access to the System. You agree and hereby authorize all of these transfers of information.
Periodic Statements — You will not receive a separate System statement. Transfers to and from your accounts using the System will appear on the respective periodic paper statements for your Bank accounts.
Change in Terms — We may change any term of this Agreement at any time. If the change would result in increased fees for any System service, increased liability for you, fewer types of available electronic fund transfers, or stricter limitations on the frequency or dollar amount of transfers, we agree to give you notice at least 30 days before the effective date of any such change, unless an immediate change is necessary to maintain the security of an account or our electronic fund transfer System. We will post any required notice of the change in terms on the Bank System web site or forward it to you by e-mail or by postal mail. If advance notice of the change is not required, and disclosure does not jeopardize the security of the account or our electronic funds transfer System, we will notify you of the change in terms within 30 days after the change becomes effective. Your continued use of any or all of the subject System Services indicates your acceptance of the change in terms. We reserve the right to waive, reduce or reverse charges or fees in individual situations. You acknowledge and agree that changes to fees applicable to specific accounts are governed by the applicable deposit agreements and disclosures.
Disclaimer of Warranty and Limitation of Liability — We make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the System Services provided to you under this Agreement. We do not and cannot warrant that the System will operate without errors, or that any or all System Services will be available and operational at all times. Except as specifically provided in this Agreement, or otherwise required by law, you agree that our officers, directors, employees, agents or contractors are not liable for any indirect, incidental, special or consequential damages under or by reason of any services or products provided under this Agreement or by reason of your use of or access to the System, including loss of profits, revenue, data or use by you or any third party, whether in an action in contract or tort or based on a warranty. Further, in no event shall the liability of First State Bank and its affiliates exceed the amounts paid by you for the services provided to you through the System.
Your Right to Terminate — You may cancel your System service at any time by providing us with written notice by postal mail or fax. Your access to the System will be suspended within 3 business days of our receipt of your instructions to cancel the service. You will remain responsible for all outstanding fees and charges incurred prior to the date of cancellation.
Our Right to Terminate — You agree that we can terminate or limit your access to the System Services for any of the following reasons:
- Without prior notice, if you have insufficient funds in any one of your Bank accounts. The System service may be reinstated, in our sole discretion, once sufficient funds are available to cover any fees, pending transfers, and debits. If reinstated, the then current terms of this Agreement will control.
- Upon 3 business days notice, if you do not contact us to designate a new Primary Checking Account immediately after you close your Primary Checking Account.
- Upon reasonable notice, for any other reason in our sole discretion.
Communications between First State Bank and You — Unless this Agreement provides otherwise, you can communicate with us in any one of the following ways:
- E-mail — You can contact us by email at firstname.lastname@example.org (Please note that banking transactions through the System should not made via e-mail.)
- Telephone — You can contact us by telephone at 877-493-5905 or 308-493-5905
- Facsimile — You can contact us by fax at 308-493-5617
- Postal Mail — You can write to us at:
First State Bank
Online Customer Service Representative
PO Box 100
Holbrook, NE 68948
- In Person — You may visit us in person at our location in Holbrook
Consent to Electronic Delivery of Notices — You agree that any notice or other type of communication provided to you pursuant to the terms of this Agreement, and any future disclosures required by law, including electronic funds transfer disclosures, may be made electronically by posting the notice on the Bank System web site or by e-mail. You agree to notify us immediately of any change in your e-mail address.
Limitation of Liability and Disclaimer of Warranties – The Bank’s liability to you is explained in any agreements, notices, and disclosures that we separately provide to you from time to time regarding your Eligible Account(s) and Online Access. This section explains our liability to you only to the extent that our liability has not been separately disclosed to you by any of these agreements, notices, or disclosures. The Bank’s liability for damages arising out of this Agreement will not exceed the aggregate fees paid by you to Bank as stated in this Agreement. In no event shall either party have any liability to the other party or any third party for any lost profits or costs of procurement of substitute goods or services or for any indirect, special or consequential damage resulting from or arising out of this Agreement. Notwithstanding the foregoing, in no event shall Bank be liable for any losses or damages resulting from:
- Your use of or access to (or inability to use or access) the services or any resources accessible through the services;
- Your reliance on any information provided via our website;
- Any other failure of performance, error, omission, interruption or defect, or any loss or delay in transmission;
- Services and/or data provided by your data processing vendor(s);
- Software defects in third party software not developed by or licensed from Bank;
- Resources, products and services provided by third parties but accessed through the Service (i.e. Internet links) are not our responsibility and we make no representation whatsoever about them. The fact that we have provided access to a third party resource, product or service does not mean that we endorse it.
- A virus, the prevention of which was beyond the reasonable control of Bank, or
- A third party gaining access to Bank’s system and obtaining or altering data. [Bank is specifically not liable for failure of your operations or systems or any other entity’s operations or systems
In no event will we have liability for direct, special, incidental, punitive or indirect damages, regardless of whether such damages arise in contract, tort (including negligence and strict liability) or otherwise, or for lost profits, business interruption, or loss of programs or data on your computer system, regardless of whether we knew of or should have known the likelihood of such damages in any circumstances thereof. We do not guarantee the security, privacy or integrity of information that you may transmit to us or receive from us over the Internet.
If you are dissatisfied with any aspect of our site or the services available via our web site, your sole and exclusive remedy is to discontinue access.
We will not be obligated to honor, in whole or in part, any transaction or instruction which:
- Is not in accordance with any term or condition applicable to the relevant Eligible Account;
- We have reason to believe may not be authorized by you or any third person whose authorization we believe is necessary or involves funds subject to a hold, dispute, restriction or legal process we believe prevents their withdrawal;
- Would violate any applicable provision of any risk control program of the Federal Reserve or any applicable rule or regulation of any other federal or state regulatory authority;
- Is not in accordance with any other policy or procedures of First State Bank;
- We have reasonable cause not to honor for your or our protection.
Indemnification – Except as otherwise provided herein, you are solely responsible for the results of your use of the Services. You agree to indemnify and hold us, our directors, officers, employees and agents harmless from all loss, liability, claims, demands, judgments and expenses arising out of or in any way connected with an Eligible account or the performance of Service. You or your authorized representative provide this indemnification without regard to whether our claim for indemnification is due to the use of the Service.
We are not responsible to third parties (such as, but not limited to, your customers) for your use of the Services. If a third-party claim is made against us arising out of your sue of the Services or violation of this agreement, you agree to defend, indemnify and hold us harmless against such claim.
- Electronic Fund Transfer Provision for Consumers
The provisions in this section apply only to electronic fund transfers that debit or credit a consumer’s checking, savings or other asset account and are subject to the Federal Reserve Board’s Regulation E (an “EFT”). First State Bank may, when applicable, rely on any exception to the provisions in this section that are contained in Regulation E. All terms not otherwise defined in this Agreement, which are defined in Regulation E, will have the same meaning when used in this section.
In Case of Errors or Questions about Your Electronic Transfers - Contact us as soon as you can, if you think your paper statement is wrong, or if you need more information about a transfer listed on your paper statement. We must hear from you no later than 60 days after we sent the FIRST paper statement upon which the problem or error appeared in order to avoid liability for subsequent transfers. When you contact us:
- Tell us your name and account number.
- Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information.
- Tell us the dollar amount of the suspected error.
If you contact us by telephone or by e-mail, we may require that you send us your complaint or question in the form of paper writing by postal mail or fax within 10 business days.
We will communicate to you the results of our investigation within 10 business days after you contact us and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and WE DO NOT receive it in the form of a paper writing within 10 business days, we may not provisionally credit your account.
If a notice of error involves an electronic fund transfer that occurred within thirty (30) days after the first deposit to the account was made, the error involves a new account. For errors involving new accounts, point of sale debit card transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or questions. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. If we have made a provisional credit, a corresponding debit will be made from your account.
Our Liability for Failure to Make a Transfer — If we do not complete a transfer to or from your account on time or in the correct amount, according to our agreement with you when you have properly instructed us to do so, we will be liable to you for your losses or damages caused as a result. However, there are some exceptions. We will NOT be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make a transfer.
- If a legal order directs us to prohibit withdrawals from the account.
- If your account is closed, or if it has been frozen.
- If the transfer would cause your balance to go over the credit limit of an established line of credit or the credit limit for any credit arrangement set up to cover overdrafts.
- If you, or anyone authorized by you, commits any fraud or violates any law or regulation.
- If any electronic terminal, telecommunication device, or any part of the System electronic fund transfer system is not working properly and you knew about the problem when you started the transfer.
- If you have not properly followed the on-screen instructions for using the System.
- If circumstances beyond our control (such as fire, flood, interruption in telephone service or other communication lines) prevent the transfer, despite reasonable precautions that we have taken.
Your Liability for Unauthorized Transfers — CONTACT US AT ONCE if you believe your passcode has been lost, stolen, used without your authorization, or otherwise compromised, or if someone has transferred or may transfer money from your accounts without your permission. An immediate telephone call to us is the best way to reduce any possible losses. You could lose all the money in your accounts (plus your maximum overdraft line of credit, if any).
If you contact us within 2 business days after you learn of the loss, theft, compromise, or unauthorized use of your password, your liability will not exceed the lesser of $50 or the amount of the unauthorized EFTs that occur before notice to us.
If you do NOT contact us within 2 business days after you learn of the loss, theft, compromise, or unauthorized use of your password, and we can prove we could have stopped someone from using your password to access your accounts without your permission if you had told us, you could lose as much as $500.
Also, if your paper statement shows transfers that you did not make, contact us at once. If you do not tell us within 60 days after the paper statement was mailed to you, you may not get back any money you lost through transactions made after the 60 day time period if we can prove that we could have stopped someone from taking the money if you had told us in time. If your delay in notification was credited to extenuating circumstances, we may extend the times specified in the above paragraphs to a reasonable period.